Privacy Policy

Last updated: October 2026

La Verde Facilities Management Co. respects customer privacy and is committed to protecting personal information collected through our website, mobile application, booking system, and customer support channels.

This policy is governed by the UAE Federal Decree-Law No. 45 of 2021 Regarding Personal Data Protection (PDPL). The policy applies to all customers, visitors, and application users.

1. Information We Collect

Personal Information: Full name, phone number, email address, account information, service address, booking information, invoice information, customer communication records.

Service Information: Requested services, appointment details, property information, customer requirements.

Technical Information: Device information, browser information, IP address, application usage information, security logs.

Location Information: Location information is collected only when required for service delivery and only with appropriate user permission.

Uploaded Information: Images, documents, and attachments are collected to understand service requirements, assess property conditions, and ensure appropriate technician dispatch.

2. How We Use Information

We use your information for account creation, booking management, service delivery, technician scheduling, customer communication, invoices, support, security, service improvement, and legal compliance.

3. Payment Information

Payments are processed through third-party payment providers that apply appropriate security measures.

4. Mobile Application Biometric Authentication

If used, features like Face ID, Touch ID, and Fingerprint authentication are processed entirely by the user's device operating system. La Verde does not collect or store biometric information.

5. Data Security & Your Rights

We implement access control, standard security procedures, technical safeguards, and professional data protection practices to protect your information.

Customers may request: access to personal data, correction of information, deletion requests, privacy complaints, or withdrawal of consent where applicable.